- OperatorSugar Gaming Ltd (96Group)
- Established2022
- Games6,000+ titles
- CurrencyAUD
Information we may collect
To provide an online casino service, Sugar96 Casino may handle information that identifies you, relates to your account or helps maintain the security and operation of the website. The information collected can depend on how you use the site, which services you access and the choices you make.
Account and personal details
When you register or use an account, we may collect details such as your name, date of birth, contact details, username, account preferences and information needed to communicate with you. We may also receive information you provide when you contact customer support, make a request, report a problem or take part in an account-related process.
Verification information
Where verification is required, we may collect documents or other information used to confirm your identity, age, location or eligibility to use the service. This may include identification documents, information about your source of funds where appropriate, and records relating to account security checks. Verification information is handled for the purposes of protecting the service and meeting applicable obligations.
Payment and transaction records
We may keep records of deposits, withdrawals, wagers, gaming activity, account balances and other transactions connected with your account. Payment information may be processed by payment providers or other service providers. We may receive transaction details needed to confirm a payment without necessarily receiving or storing all sensitive payment credentials.
Technical, device and usage data
When you access the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, access times, approximate location and information about how you interact with the site. We may also record security events, login activity and information about the device used to access an account.
How we use information
Information is used only for legitimate business, service, security and compliance purposes connected with operating Sugar96 Casino. Depending on the circumstances, this may include the following:
- Creating, maintaining and administering your account.
- Providing casino features, processing gaming activity and displaying account information.
- Processing deposits, withdrawals and other payment-related requests.
- Verifying identity, age, account details and eligibility to use the service.
- Detecting, preventing and investigating fraud, financial crime, misuse, collusion, unauthorised access and other suspicious activity.
- Keeping the website, systems and player accounts secure.
- Providing customer support, responding to questions and resolving complaints or technical issues.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
- Understanding website use, improving features, testing performance and maintaining reliable services.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
- Establishing, exercising or defending legal rights and managing risks connected with the service.
We may combine information collected from your account, your use of the website and relevant service providers where this is reasonably necessary for these purposes. We do not use information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Marketing choices
You can choose whether to receive promotional communications where an opt-in or opt-out choice is available. You can usually unsubscribe by using the link in a marketing message or by contacting us. Even if you stop marketing messages, we may still send necessary service, account, security or legal communications.
Your privacy rights and data requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, email support@sugar96-casino.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.
- Access: ask what personal information we hold about you and request a copy where available.
- Correction: tell us which information is incorrect, incomplete or out of date and provide the proposed correction.
- Deletion: ask us to remove information where there is no continuing reason or obligation to retain it.
- Marketing consent: withdraw consent or ask us to stop promotional communications. This does not affect essential account or service messages.
Some requests may be limited or refused where permitted or required, including where responding would affect the rights of another person, create a security risk, interfere with fraud prevention, or conflict with a legal obligation. If you close your account, we may still need to keep certain account, verification, transaction and security records for a period required by law. Closing an account does not automatically erase every record.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website. You should review this page periodically, particularly before continuing to use the service after a material change.
